21 January 2021

Live chat support: The lord of the written channels

The world we live in is constantly changing, and customer expectations are changing with it. We started moving to a digital world a long while ago, and in that digital world, speed is paramount to success. Customers value speed more and more. When they contact you about anything, they expect a...

gamifying customer service

28 January 2021

Gamifying customer service: Level up your agents

The idea of gamifying customer service has been around for quite some time, and it has been adopted by many businesses around the world. Though it’s not new, the tried-and-true nature of it alone is enough for a lot of big businesses and start-ups alike. The point of gamification is to...

positive attitude in customer service

1 February 2021

The power of adopting a positive attitude in customer service

In this week’s blog, we’re going to be taking a look at adopting a positive attitude in customer service. We’ve all been there at some point – being served by someone jaded and indifferent. It profoundly alters your perception of the whole brand because, at that point, that customer...

Social Media Customer Service

24 January 2021

Social media and the impact of providing good customer service

Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context. Through the years since its...

Digital Customer Experience

7 February 2021

4 Tips to Create a Stellar Digital Customer Experience

Competition for customers has changed, especially in the past decade, and so has the demand for the best customer experience. Businesses have been competing for customers based on the quality of the customer experience in addition to the quality of the product itself. Today, this shift presents...

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