24 January 2021

Social media and the impact of providing good customer service

Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context. Through the years since its...

Adapting to the new normal

5 March 2021

Desk360 e-book: Adapting to the new normal

While people around the world were adapting to the new normal, consumer habits have seen a shift, both psychologically and economically. With the increase in demand especially for e-commerce, gaming, social networks, and grocery delivery apps, app downloads went off the charts and companies had to...

How to reengage inactive users

4 March 2021

Reviving your userbase: How to reengage inactive users

In this blog, we’ll touch on the nature of inactive users and what you can do to bring them back in the fold. How do you reengage inactive users gracefully and effectively? Businesses sometimes assume that their inactive users are lost forever. This can’t be further from the truth. When you...

Providing a multilingual customer support

3 March 2021

Providing a multilingual customer support

The idea that a “great” customer experience is not just a conversation, but a holistic approach to all of your interactions. When these interactions culminate in the form of an excellent customer experience, you’re golden. And what better way is there to achieve this than providing your...

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