10 December 2020

Social media and the impact of providing good customer service

Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context. Through the years since its...

WhatsApp for Customer Service: A Brief Introduction

21 June 2021

WhatsApp for customer service: a brief introduction

Customer service has evolved over the years. From in-store visits of old to phone support, then a transition to email, and finally we have instant messaging platforms to streamline customer support even further. Using WhatsApp for customer service does just that. It’s a fast and convenient...

4 Ways to Get Meaningful Customer Feedback

10 June 2021

4 ways to get meaningful customer feedback

Today’s customers are always looking to interact with brands that they love. They expect seamless experiences, and when a brand provides them that experience, they keep coming back. These experiences consist of buying and using your products, getting in touch with your representatives, and ask...

3 Tips to Ensure a Successful Customer Experience Strategy

21 May 2021

3 tips to ensure a successful customer experience strategy

Customer experience is an ever-changing aspect of every business. With the rapid adoption of social websites and mobile technologies in the past decade, customer expectations and their behavior are changing at a very fast pace. They have more choices available to them than ever...

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