10 December 2020

Social media and the impact of providing good customer service

Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context. Through the years since its...

The many benefits of using a Mobile Chat SDK

10 September 2021

The many benefits of using a Mobile Chat SDK

Is it absolutely necessary to include an instant messaging option in your app? Whether you see it or not, most of your customers nowadays expect timely responses to their questions. Although email customer support is still available, most consumers expect companies to have an instant messaging...

Using Desk360 for customer communication

21 August 2021

Desk360 e-book: Using Desk360 for customer communication

Studies show that when clients have a terrible experience with the service or product of a brand, they lose trust in that business and sever all ties with that company. Customers who have a positive experience with a brand are more likely to suggest it to their family and friends. When we consider...

WhatsApp Business for Customer Service

10 August 2021

Why should you use WhatsApp Business for customer service?

Businesses in e-commerce and consumer-focused services have realized the importance of being able to deliver excellent customer care to their customers, regardless of the channel they use. This multichannel approach has proven to be a very successful one, as companies all around the world are...

Load more
All contents has been viewed.

Sending

Your newsletter subscription has been activated successfully.

.
.
.

Subscribe for the latest news

Join us for the best source of information for customer service.