10 December 2020

Social media and the impact of providing good customer service

Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context. Through the years since its...

Using Desk360 for customer communication

12 January 2022

WhatsApp, the most widely used messaging app on the planet, has become one of the most important platforms of the digital world. WhatsApp has over 2 billion active users, and 100 billion messages are sent per day on the platform, according to data. Additionally, every day, about 175 million users...

WhatsApp message templates and how to use them

21 December 2021

WhatsApp message templates and how to use them

Today, WhatsApp is the most widely used instant messaging platform on the planet. It is also the preferred method of communication for organizations to stay in touch with their clients. It enables brands to deliver quick and easy support to their customers through the WhatsApp Business API, which...

Selling on Instagram while using customer engagement platforms

10 December 2021

Selling on Instagram while using customer engagement platforms

We live in a world where visuals sell more than words when it comes to conveying information to your customers. Big and small businesses alike are leveraging Instagram as a portfolio of their products and services. And they’re turning the popular social networking service into a showcase to...

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