10 December 2020

Social media and the impact of providing good customer service

Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context. Through the years since its...

Change management doesn’t always have to be stressful!

21 June 2022

Change management doesn’t always have to be stressful!

Businesses sometimes need to adjust to new situations and landscapes for a variety of reasons. This could imply implementing new technologies into corporate flows. It could also be the launch of a new product or a business move. Failure to successfully execute the change management can potentially...

Diyalog Bazlı Pazarlama: Diyalog Yoluyla Müşteri Deneyimi

10 June 2022

Conversational Marketing: CX Through Dialogue

We are surrounded by marketing in one form or another every day. As the number of service providers expands, so does the level of competition between them. There has been a shift in how businesses are promoting themselves in the general arena of marketing. One of those ways is conversational...

Çok Kanallı Müşteri Deneyimi: Stratejiler ve Avantajlar

21 May 2022

Omnichannel Customer Experience: Strategies and Benefits

We all know an omnichannel approach to modern marketing is essential. You understand how to establish relationships with its customers. You may even know exactly what your clients want. But, do your company's technologies and operations communicate well enough with one another to provide a...

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