10 December 2020
Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context. Through the years since its...
10 April 2022
Customer support is a very challenging line of work. And it can easily lead to customer support burnout. You frequently speak with people when they are most frustrated or vulnerable. They almost always have a question or problem that has to be resolved right away. Stress has an impact on your daily...
21 March 2022
Sometimes your customers need to contact you about an issue or they might want to ask a simple question. Likewise, you may also need to inform them about the services or products they have purchased from you. In comparison to other channels, WhatsApp Business delivers a more professional and...
10 March 2022
When it comes to providing excellent customer service, wait times are critical. Customers will probably abandon a conversation if they wait for hours for a response. They may even decide to move their business to a competitor. Your initial thought might be to recruit additional agents. But what if...
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