10 December 2020
Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context. Through the years since its...
10 August 2021
Businesses in e-commerce and consumer-focused services have realized the importance of being able to deliver excellent customer care to their customers, regardless of the channel they use. This multichannel approach has proven to be a very successful one, as companies all around the world are...
21 July 2021
In recent years, instant messaging has surpassed emails as the primary method of official communication. According to eMarketer, messaging apps had around 149.8 million users in the United States in 2018, with that number expected to rise to 171.3 million by 2022. More and more consumers now get...
21 June 2021
Customer service has evolved over the years. From in-store visits of old to phone support, then a transition to email, and finally we have instant messaging platforms to streamline customer support even further. Using WhatsApp for customer service does just that. It’s a fast and convenient...
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