Desk360 e-book: Adapting to the new normal

While people around the world were adapting to the new normal, consumer habits have seen a shift, both psychologically and economically. With the increase in demand especially for e-commerce, gaming, social networks, and grocery delivery apps, app downloads went off the charts and companies had to put measures in place to handle the increasing amount of customer support requests.

A lot of companies came out on top during this global health crisis. But this might prove dangerous as companies that fail to communicate with consumers in time are bound to be unsuccessful in the new normal, regardless of the vertical.

In our new e-book, Adapting to the New Normal, we delve into how companies manage the increasing customer demands in the new normal and cover everything from how the pandemic affected different verticals to the success stories of businesses who chose to manage their customer support requests with Desk360. You can read the e-book here.

There’s more where that came from. Click here to see Desk360’s report entitled Customer Service Trend in 2021: Asynchronous Communication.