27 June 2021

Dinlebi: Reducing agent response time

Customer satisfaction, as well as product diversity and the UI experience, are the key aspects of an app that must be well designed, according to Cenk Gültekin, one of the co-founders of Dinlebi, the audiobook platform with over a hundred thousand active users. When asked about Desk360’s ease of integration and use, Cenk Gültekin noted that they were able to start utilizing Desk360 in a very short time by finalizing all communication channel and platform integrations in less than 48 hours without the assistance of software developers.

After discovering Desk360 at a time when they were receiving a high volume of support requests from various channels on various issues, the Dinlebi team now provides a 360-degree solution to its customers and manages their communications on a single page, saving valuable time. In addition to the comments they receive on app stores, they can now manage the customer messages they get from integrated in-app message boxes, offline forms on the web and e-mails, and the interactions from social media on Desk360’s next-gen inbox more easily and efficiently. Taking advantage of this new-found ease of customer communication, the Dinlebi team reduced the turnaround times down to 3 hours and can now manage the hectic processes between their customers and their support teams in a much more streamlined fashion with Desk360’s Trello integrations.

With Desk360, manage all of your messages and requests from multiple communication channels on a single page and effortlessly share information across teams via Slack, Trello, and JIRA integrations. For more information about the Desk360 platform, click here.

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