28 February 2021
Zebramo: Customer Experience Management with Desk360
Saygın Sargın, Customer Relations Manager at Zebramo, says Zebramo is a marketplace app that allows everyone with a smartphone to sell their products and shop securely, put products up for sale without any limits, free of charge. Zebramo manages its customer support processes with Desk360. According to Sargın, they’re making good use of the multi-channel structure of Desk360, which aggregates customer requests from a multitude of channels to a single screen. Utilizing this feature, they respond to and resolve every customer request coming from 11 channels with Desk360 and never miss a single customer message.
Zebramo offers a communication channel from within the app and can meet every need of its userbase instantly through it. Additionally, it provides quick support by managing all customer messages they receive through social media on the same screen. With Desk360’s predefined answers, cross-team ticket management, and advanced reporting capabilities, Zebramo provides constant support to its customers and focus on customer experience.
You too can offer an excellent customer experience with the Desk360 platform’s easy-to-use and intuitive interface and its multichannel structure. Click here to discover Desk360.