27 August 2021

Glocalzone: Multi-language customer support

Doğan Turan, one of the co-founders of Glocalzone, stated that the most important aspect of their business is to provide quick support and communicate with their users in their own languages. According to Turan, one of the key features of Desk 360 is the ability to leverage predefined responses that can be created in 40+ languages, which Glocalzone uses to support their customers in their own languages and create excellent customer experiences. Turan added that because Glocalzone is an app that makes it easy to buy items and have them brought over from other countries with travelers and allows them to make money while traveling, the speed of communication with customers is crucial. At this point, Desk360 enables them to resolve any problems that their customers might face quickly and reliably.

The Glocalzone team chose Desk360 to gather all customer messages coming from different channels on a single page. They integrated Desk360’s live chat system into their website to provide instant support to their customers. Not only that, they leverage Desk360’s ticket labeling system to identify the most commonly experienced problems and keep their FAQs up to date accordingly.

Give Desk360 a spin today and start managing all support requests and customer messages from a single page and provide support to your international customers in 40+ languages. Click here to discover what Desk360 can do for you today.

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